Senior Manager of Customer Success Enablement

Join Clio, a leading legal tech company, as the Senior Manager of Customer Success Enablement. In this role, you will lead the Customer Success Enablement function, manage a team of enablers, and drive measurable outcomes across the customer success organization. You will work closely with various teams, including Sales, Customer Success, Marketing, and Product Marketing, to ensure successful product launches and go-to-market strategies. This is a high-impact role that requires strong leadership skills, a deep understanding of customer success motions, and the ability to tie enablement programs to measurable outcomes.

• Lead the Customer Success Enablement function, managing a team of enablers who support the full customer lifecycle.
• Build and develop a high-performing team of Field Enablement partners who operate as trusted advisors to Customer Success, Support, and Launch teams.
• Own measurable customer success outcomes across the organization, including expansion ARR, multi-product attach, retention, and time to ramp for new CSMs.
• You are a strong people leader who coaches enablers and CS managers alike, you make decisions from call data and usage data, and you are comfortable owning outcomes in front of senior stakeholders. You thrive in a fast-paced, high-growth environment and are ready to run CS Enablement like your own business
• Proficiency with generative AI tools (Claude, ChatGPT, or similar) for content development and coaching
• Excellent strategic, conceptual, and decision-making skills
• Experience working with enterprise or high-growth SaaS organizations
• Deep understanding of customer success motions such as onboarding, adoption, expansion, and retention
• A track record of tying enablement programs to measurable retention and expansion outcomes
• Strong people leadership skills, with the ability to coach and grow enablers
• Excellent analytical, organizational, and communication skills
• Ability to manage projects from conception to completion and to lead through ambiguity and change
• 5+ years of customer success, CS enablement, or related enablement experience, including experience leading or managing a team
• Experience in legal tech or a comparable regulated industry
• Experience enabling expansion, cross-sell, or multi-product attach motions
• Familiarity with Gong, LetterAI, and Salesforce
• Relevant customer success or enablement certifications