Senior Product Designer (Onboarding & Activation)

Join Clio, a leading legal tech company, as a Senior Product Designer focused on Onboarding & Activation. In this role, you will own the end-to-end design of the onboarding and activation experience for new customers, ensuring they derive value from Clio's products and build habits that make Clio indispensable to their firm. You will collaborate closely with product management and engineering teams, conduct user research, and design internal tooling for onboarding specialists and data migration teams.

• Concevoir et diriger l'expérience d'intégration et d'activation des clients, en veillant à ce qu'ils tirent de la valeur de nos produits.
• Collaborer avec les équipes produit et d'ingénierie pour traduire les défis complexes d'intégration en solutions de conception claires et réalisables.
• Utiliser des données d'analyse pour identifier les domaines d'amélioration et orienter les décisions de conception.
• Strong understanding of interaction design principles, usability, visual design, and accessibility
• Proficiency in modern design tools (Figma, Figma Make) and a willingness to adopt new tools as needed
• Proficiency in user research methodologies and the ability to translate findings into actionable design insights
• Demonstrated experience designing onboarding, activation, or early lifecycle experiences in a B2B SaaS environment
• Comfort working with funnel data, cohort analysis, and time-to-milestone metrics to inform and evaluate design decisions
• Experience with design systems
• 5+ years of experience in product design, with SaaS or B2B product experience strongly preferred
• Ability to think in journeys, not just features: you design for the arc across 30, 60, and 90 days, not just the individual screen
• Excellent communication, collaboration, and presentation skills
• Experience designing for multi-role, multi-stakeholder products where different users need different entry points and value paths
• A track record of shipping products that solve customer problems and move company metrics, with specific examples you can speak to
• Demonstrated experience transforming your craft using AI
• Experience designing onboarding and activation journeys with concrete business and user outcomes
• Experience designing internal tooling for customer-facing operational teams such as onboarding, implementation, or migrations
• Experience in legal tech, vertical SaaS, or a professional services context where the buyer and the end user are often different people
• Experience in a multi-product company where customers onboard into a platform over time rather than a single product
• Familiarity with onboarding and analytics tooling such as Pendo, Amplitude, Appcues, or similar
• Experience designing AI-assisted workflow, automation, or guidance features