Campaign Manager (12-Month Fixed Term Contract)

Join M&S as a Campaign Manager on a 12-month fixed-term contract. You will be responsible for delivering personalized and engaging campaigns that resonate with our customers. Your role will involve managing end-to-end customer communications, collaborating with various marketing teams, and optimizing campaigns based on key performance metrics. You will also have the opportunity to work from home and enjoy a range of benefits, including 25 days of holiday, health insurance, and discounts with major brands.

• Delivering relevant, personalized, and exciting campaigns and communications to M&S customers.
• Owning the end-to-end delivery of customer communications, including in-store, emails, banners, and push notifications.
• Collaborating with other marketing teams across M&S to bring the loyalty proposition, benefits, and campaign moments to life across touchpoints.
• You’ll be an adept campaign manager – used to collaborating across teams and maintaining a critical path. You’ll be comfortable marrying creative thinking and data to design communications – and you’ll constantly be looking to improve engagement and metrics
• People & Leadership skills – communications, leadership and talent development skills
• Problem solving – analytical skills, ability to direct, lead and deliver solutions that go beyond existing ways of doing things
• Job knowledge – specialist skills, experiences, qualifications, specific systems or practices relevant to the role, latest function specific knowledge
• Business knowledge – level of commercial awareness, economic, commercial, political experience, industry specific knowledge to differentiate M&S from competitors
• Campaign Management/ Project Management experience
• CRM experience
• Data literate and numerically literate
• Experience in agency management
• Customer centric, with a good degree of commerciality
• Retail/ Loyalty experience
• Multichannel marketer – experience across digital, media, CRM and events/PR
• Experience in email and customer journey design and build (ideally using Salesforce Marketing Cloud) desirable