Technical Support Specialist

Join Anrok as a Technical Support Specialist, where you'll be the front line of our customer experience. You'll become an expert in our product and support process, helping customers resolve technical and product questions daily. You'll also work closely with the Technical Solutions Engineering team, develop and improve technical support documentation, and collaborate with the engineering and product teams. This role offers competitive equity, company-wide holidays and paid time off, 100% paid medical, dental, and vision, generous parental leave, bi-annual company-wide offsites or onsites, One Medical membership, and a learning and development stipend.

• Interacting daily with customers to provide technical and product support, resolving their questions and issues.
• Collaborating closely with engineering and product teams to communicate customer issues, provide detailed bug reports, and work together to troubleshoot and resolve technical problems.
• Developing and improving technical support documentation both internally and in the help center, ensuring that it is up-to-date and comprehensive.
• You enjoy engaging with customers and stakeholders and take a proactive position when solving challenging problems
• You have proven experience in a product support role, with a strong background in technical support, preferably in a software or technology industry
• You have experience working with Product and Engineering teams to improve the product and internal tools
• You have strong communication and interpersonal skills, with the ability to articulate complex concepts and processes clearly and concisely
• Nice-to-have: you have experience building on Zendesk
• You have a customer-centric mindset with a passion for delivering exceptional support and building positive relationships with customers