Customer Operations Executive

Join Funding Circle, a fintech company on a mission to support small businesses in the UK. As a Customer Operations Executive, you will play a crucial role in delivering excellent customer service and driving customer satisfaction. You will handle inbound inquiries, update the Salesforce CRM system, develop strong working relationships with third-party suppliers and internal departments, and proactively identify and mitigate risks. The position is based in London with a hybrid work model.

• Dealing with inbound enquiries, via telephone or email answering borrower’s questions/queries.
• Updating the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer.
• Developing strong working relationships with 3rd party suppliers and FC internal departments.