Senior IT Engineer

Join our fast-growing AI company as a Senior IT Engineer. In this role, you will take ownership of day-to-day technical support, manage the device lifecycle, run onboarding and offboarding processes, administer Google Workspace, support endpoint compliance, deploy and enforce security policies, manage corporate software, support office networking and AV, train and enable employees, and maintain documentation. You will also have the opportunity to work on real projects across security, infrastructure, and automation. This is a remote position with a focus on expanding our IT presence internationally.

• Gérer les tickets d'assistance, le cycle de vie des appareils, et l'intégration des employés.
• Administrer Google Workspace, assurer la conformité des points de terminaison, et déployer des politiques de sécurité.
• Participer à des projets réels dans les domaines de la sécurité, de l'infrastructure et de l'automatisation.
• Comfort with macOS. Our user endpoint fleet is mostly Mac. You should be able to troubleshoot system issues, manage profiles, and work in the terminal without hand-holding
• Curiosity about how systems work. Maybe you've run a homelab, automated something tedious with a script, or set up a Pi. We care more about the impulse than the resume line
• Some form of IT support experience. A help-desk role, an internal support function, or just being the person everyone came to when something broke. The title matters less than the reps
• Familiarity with Google Workspace administration, or the confidence to pick it up fast. CLI admin tooling experience is a plus
• Self-direction. There's separation between you and the rest of the IT team for part of the day. You need to be someone who sees what needs doing and does it
• Basic understanding of cybersecurity principles. You should know what endpoint security, encryption, and access controls are, and why they matter, even if you haven't built policies from scratch
• A working understanding of networking fundamentals: DNS, DHCP, LAN/WAN basics, and how traffic moves. You don't need to be a network engineer, but you shouldn't be lost when a connectivity issue comes in
• Strong written communication. This is a remote role and coordination happens in Slack and Notion. If you can't write clearly, the timezone gap makes everything harder
• Experience with MDM platforms (any of the major ones)
• Any exposure to cloud infrastructure (AWS, GCP, etc) and infrastructure-as-code concepts
• Familiarity with zero-trust networking concepts and tools
• Scripting in Python, Bash, or JavaScript
• Background in compliance frameworks (SOC2, ISO 27001)
• Exposure to international IT regulations or data privacy requirements (GDPR, etc.)