Customer Success Manager

Join SundaySky, the leading enterprise video personalization platform. As a Customer Success Manager, you will serve as a strategic consultant to customers, helping them design, deliver, and measure personalized video programs. You will inspire initial adoption and ongoing usage of SundaySky's platform, develop deep platform expertise, and grow customer lifetime value. The ideal candidate has a SaaS Customer Success background, strong communication skills, and a track record of meeting or exceeding renewal and expansion quotas.

• Serve as a strategic consultant to customers, helping them design, deliver, and measure personalized video programs.
• Inspire initial adoption and ongoing usage of SundaySky's platform for new and existing customers, and grow customer lifetime value.
• Partner with the product team to share market feedback to aid the development and prioritization of the roadmap.
• The ideal candidate has a SaaS Customer Success background with experience defining and executing on strategic plans and working with customers to repeatedly deliver measurable value
• Strong communication skills across all levels of an organization, up to C-level
• A track record of meeting or exceeding renewal and expansion quotas in a CSM or hybrid commercial role
• Self-motivated and able to thrive in a results-driven environment
• Minimum 3 years of customer success experience across Enterprise accounts
• Hands-on experience designing A/B tests, hold-out comparisons, and attribution methodologies that tie program performance to clear business outcomes
• Practiced at running executive business reviews, building mutual success plans, and walking sponsors through outcome data
• Comfortable context switching and working with customers across core industries including Banking, Financial Services, Healthcare, Insurance, and SaaS/Tech
• Customer Success experience at a creative software company (video, design, media)
• Familiarity with video distribution and measurement including embeds, viewership metrics, and video engagement optimization (or a willingness to learn)