Engineering Manager (Onboarding)

Join Brex as an Engineering Manager focused on onboarding and customer activation. You will lead an engineering team, drive business and product strategies, collaborate with cross-functional partners, leverage AI to improve onboarding workflows, and foster a culture of innovation and accountability. The ideal candidate has a strong technical background, experience managing engineers in a high-growth environment, and a passion for delivering frictionless customer journeys.

• Lead an engineering team focused on building systems and product experiences that power customer activation, including onboarding and account setup.
• Drive execution of the Onboarding roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.
• Collaborate with cross-functional partners to define priorities and deliver delightful customer activation experiences, leveraging AI to improve workflows.
• This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys
• The ideal candidate is an engineering leader with experience scaling user-facing onboarding systems, delivering high-quality product experiences, and partnering deeply across Product, Design, Operations, and GTM teams
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics
• Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders
• 6+ years of software engineering experience with strong technical depth
• 3+ years of experience managing or leading engineers in a high-growth environment
• Track record building AI-powered product experiences, including LLM-driven automation and personalization
• Expertise leading full-stack engineering teams delivering end-to-end product experiences
• Strong technical background and understanding of software development principles
• Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences
• Experience with data platforms such as Snowflake, Hex, or similar
• You have started your own technology venture or were an early technical founder/employee. We value entrepreneurial spirit & scrappiness!