High Touch Implementation Specialist (Americas, West)

Join Ashby as a High Touch Implementation Specialist, where you will manage and execute the end-to-end implementation of our solution for mid-market and smaller enterprise customers. You will work directly with customers to develop and execute implementation plans, ensuring a positive customer experience and expedited time to value. Your role will involve extensive project management, technical proficiency, customer centricity, change management, and cross-functional collaboration. Enjoy benefits such as unlimited PTO, fully paid family leave, and a generous education budget.

• Gestionar y ejecutar la implementación de la solución de Ashby para clientes de mediana y pequeña empresa, asegurando una experiencia positiva para el cliente.
• Desarrollar y ejecutar planes de implementación que garanticen un tiempo de valor expedito, manteniendo una comunicación constante con los clientes.
• Colaborar eficazmente con partes interesadas de diferentes funciones para alinear y definir el progreso de las implementaciones.
• 🎧 You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs
• 🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment
• 🧑‍🏫 You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow
• 🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations
• 📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions
• 📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes
• 📊 You are data-driven. You use metrics and analytics to inform decisions and measure success
• ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy