Manager of Dedicated Implementations (EMEA)

Join Ashby, a fast-growing company focused on continuous improvement and customer satisfaction. As the first EMEA Manager of Dedicated Implementations, you will lead a team of Implementation Specialists and oversee the delivery of high-quality implementation experiences for our strategic and high-touch customers. You will play a key role in shaping the customer experience and ensuring successful onboarding.

• Oversee the delivery of segment-aligned implementation experiences, and partner cross-functionally to support scoping and planning for prospective customers.
• Build and scale high-performing teams, empowering them to achieve outcomes that meet or exceed the high standards set by our team and company.
• Leverage your understanding of the EMEA market to define and evolve how implementations are delivered, ensuring our approach optimizes for regional considerations and scales without compromising quality.
• You love to coach. You see every teaching moment as an opportunity and are excited to help your team and our customers grow
• You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes. You approach all stakeholder conversations with confidence
• You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs
• You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions
• You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy
• Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations
• You are data-driven. You use metrics and analytics to inform decisions and measure success
• You are adaptable. You can navigate changes in a fast-paced, evolving environment