About The Role

Join our team as a Client Onboarding Specialist, where you will be responsible for ensuring a seamless and strategic Point of Sale (POS) implementation experience for our enterprise and mid-market clients. You will take ownership of the entire onboarding journey, from initial engagement to successful activation, and will be measured by key performance indicators such as time-to-install, activation rates, and overall client experience. This role requires a high level of project management, stakeholder coordination, and technical expertise.

Lead onboarding consultations with key decision-makers, aligning expectations, defining success metrics, and establishing implementation roadmaps.
Serve as the primary contact for executive stakeholders, ensuring proactive communication and alignment throughout onboarding.
Manage onboarding timelines, deliverables, dependencies, and client expectations to drive efficient implementations.
Experienced implementing or supporting enterprise POS solutions for multi-location clients
Deep expertise in restaurant technology, POS platforms, and operational best practices
Skilled in client-facing project management or onboarding, managing complex rollouts successfully
Advanced proficiency in virtual training, remote onboarding, and implementation best practices
Exceptional executive communication and presentation skills, engaging senior stakeholders to drive alignment
Knowledge of restaurant operations, enterprise hospitality solutions, or related industries
Proven ability to lead cross-functional initiatives and manage competing priorities in fast-paced environments
Strong analytical and problem-solving skills with a strategic approach to complex client needs
Experienced with CRM platforms (e.g., Salesforce), project management tools, and data-driven reporting
Bachelor’s degree in Hospitality Management, Business Administration, or a related field required
Additional languages are preferred but not required
An equivalent combination of education and experience may be considered
Fluent in English (written and verbal)
2 – 5 years of professional experience in customer success or related roles
Experience in fintech or SaaS environments preferred

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