Senior Data Analyst (Retention & SaaS Analytics)

Join SpotOn as a Senior Data Analyst focused on retention and SaaS analytics. In this role, you'll analyze key moments in a merchant's journey, uncover drivers of retention and churn, and create impactful metrics and dashboards. Your work will influence decisions across various departments and contribute to the overall success of the company. Enjoy a range of benefits, including medical, dental, and vision insurance, stock options, a 401k with company match, and more.

• Identifying the drivers behind merchant retention, churn, and software adoption, and building trusted metrics, dashboards, and analyses used by executives and cross-functional leaders.
• Partnering with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action, and creating scalable reporting, data models, and AI-powered workflows that reduce manual work and improve decision making.
• Measuring the impact of retention initiatives to ensure investments are made in what works, and presenting recommendations to executives, automating recurring analyses, or building tools that eliminate repetitive work.
• Believe in data-driven decisions, but have the judgment to know when the data isn't there yet and a decision still has to be made
• Like going deep enough to become the person people ask about a problem, but know when "good enough" beats another week of polish
• Aren't satisfied stopping at "churn is up" - you need to know why, down to the root cause, even when the answer is uncomfortable
• Have a track record of working well across Finance, Sales and Customer Success because the best answer to a retention question rarely lives in one team
• Aren't afraid to pick up a new tool, language, or AI assistant mid-project if it gets you to the answer faster
• Notice when a merchant, a process, or a metric doesn't add up and treat that as an opportunity
• Want your work to outlive the request it came from - you'd rather build the dashboard or create a scalable process after answering the same questions too many times
• Enjoy tinkering with AI coding tools like Claude Code/Codex as a way to move faster on real analysis
• 5+ years of experience in Analytics, Business Intelligence, or a related analytical role, ideally with experience in the Software industry
• Experience building dashboards and reporting in Power BI or similar BI tools
• Bonus Point: Experience with Netsuite (or comparable ERP), SaaS metrics, subscription businesses
• Advanced SQL skills with experience working in cloud data warehouses (Snowflake preferred)
• Experience with customer retention analyses
• Strong analytical and problem-solving skills with the ability to investigate complex business questions
• Experience with Python, dbt, AI coding assistants, or workflow automation tools is a plus
• Experience translating data into clear business recommendations
• Excellent communication skills and a collaborative mindset
• Comfortable working independently in a fast-paced, ambiguous environment