Application Support Engineer

Join Arista Networks as an Application Support Engineer. In this role, you will support all of Arista's products, working directly with customers and development teams. You will troubleshoot hardware and software issues, document customer communication, and contribute to product quality programs. The position offers a range of benefits, including medical coverage, PTO, a 401k plan, and more.

• Support all of Arista’s products by working directly with customers and development teams to resolve technical issues.
• Respond to customer inquiries and concerns regarding product installation, operation, maintenance, and compatibility.
• Document customer communication and recurring technical issues to support product quality programs and product development.
• The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required
• Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach
• Networking knowledge preferred (HTTP, TCP, IP, subnetting)
• Good understanding of MySQL
• Prior experience of 5+ years working in a Support/Technical Assistance Center (TAC) team
• Ability to reproduce customer reported issues in the lab environment, work with development and QA to verify and fixes before they are rolled out to our customers
• Debug / troubleshoot the customer’s environment, collect additional information about the problem and resolve network performance issues
• General familiarity with concepts like multi-tenancy, password management, common access issues that customers might have with a cloud service
• Experience with REST apis, swagger and JSON
• Familiarity with Javascript a plus
• Experience debugging web applications using browser developer tools (e.g. console, network request log, debugger, etc.)
• Linux and shell scripting skills such as log reading and performance testing high desired
• Experience using / building REST clients (curl, postman, python)
• Experience supporting a cloud service
• Quickly assess and understand customers issues and business impact
• Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred