About The Role

Join Arista Networks as a Customer Quality Engineer, where you'll play a crucial role in managing customer critical quality escalations and driving them to resolution. You'll collaborate with various teams, deliver actionable status updates, conduct deep-dive assessments of systemic issues, and serve as a dedicated internal advocate for the client. This position offers a range of benefits, including medical, dental, and vision coverage, life insurance, PTO, a 401k plan, and more.

Gestionar escalaciones críticas de calidad del cliente y llevarlas a resolución con un fuerte sentido de urgencia y responsabilidad.
Orquestar respuestas colaborativas entre Ingeniería, Gestión de Cuentas y Soporte al Cliente para entregar soluciones rápidas y definitivas.
Realizar evaluaciones profundas de problemas sistémicos, tanto de manera proactiva como reactiva, para prevenir puntos de fricción recurrentes.
Foundational knowledge in quality and reliability performance metrics
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
Ability to influence and motivate internal and external partners
Experience in Failure Analysis, Service, and Repair Operations a plus
Experience in high-tech manufacturing (preferably networking equipment)
Self-starter who has the ability to handle multiple tasks in a fast paced environment
Experience working with contract manufacturing partners
Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
Strong communication and presentation skills
Broad knowledge of test, diagnostics, failure analysis, and debug techniques
Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
Ability to analyze data through high level visual summaries, trends and patterns
Basic understanding of ERP systems and supply chain concepts

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