Technical Solutions Engineer

Join Arista, a leading cloud networking company, as a Technical Solutions Engineer. In this role, you will be responsible for providing top-tier technical support to our customers, troubleshooting complex problems, and collaborating with various teams within the company. You will have the opportunity to work with a diverse, multicultural team of engineers and contribute to the success of our customers.

• Répondre aux demandes de renseignements des clients concernant les produits par téléphone ou par écrit, et résoudre les préoccupations des clients soulevées lors de l'installation, de l'exploitation, de la maintenance ou de l'application des produits.
• Diagnostiquer les problèmes matériels et logiciels, recommander des actions correctives et documenter les communications avec les clients.
• Collaborer avec les équipes d'ingénierie logicielle et matérielle, de gestion de produit, d'ingénierie client et de vente pour assurer la satisfaction du client.
• A strong analytical mind is required, as is the ability to triage
• As we are continually releasing new features and products, a high aptitude for both learning and teaching are required
• Excellent written and verbal communication skills are a must, as is a collaborative approach
• A strong comfort level with Linux is highly desired
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus
• Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred
• Minimum of 4-8 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
• AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
• Working knowledge of networking industry, products, and protocols
• The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case