Technical Solutions Engineer

Join Arista Networks as a Technical Solutions Engineer, where you'll be a top-level engineer supporting all of Arista's products and network protocols. You'll work directly with customers and development teams, troubleshoot hardware and software issues, and document customer communication. This role offers a collaborative environment and excellent benefits, including medical coverage, PTO, and a 401k plan.

• Répondre aux demandes de renseignements des clients concernant les produits par téléphone ou par écrit, et résoudre les préoccupations des clients.
• Collaborer avec les équipes de développement logiciel et matériel pour diagnostiquer et résoudre les problèmes techniques.
• Documenter les communications avec les clients et les problèmes techniques récurrents pour soutenir les programmes de qualité des produits.
• Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following network protocols and technologies:
• AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
• A strong comfort level with Linux is highly desired
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
• Working knowledge of networking industry, products, and protocols
• The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required
• Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred