Customer Success Manager (Ocean)

Join Ocean, a rapidly-growing company in the eCommerce space, as a Customer Success Manager. In this high-ownership, high-visibility role, you will be responsible for onboarding new brand partners, demonstrating the value of Ocean, driving adoption and expansion, maximizing consumer signups, and building long-term relationships with brand partners. You will have a direct impact on the company's growth and success. Benefits include private healthcare, pension contribution, generous PTO, and a hybrid work model.

• Own brand implementation, getting new brand partners live on Ocean quickly and smoothly, from initial setup through launch.
• Drive adoption and expansion by working with brands to maximize their use of Ocean’s features, unlocking more value for them and more consumer signups for Ocean.
• Build trusted, long-term relationships with brand partners and act as their primary point of contact, ensuring their success with Ocean.
• Genuinely excited about the direct impact you can have from joining a rapidly-growing company at such an early stage
• Strong communicator who can build trust with brand partners and translate data into a compelling story
• Experience in customer success, account management, or brand partnerships, ideally in D2C, ecommerce, or SaaS
• Scrappy and self-directed; you thrive with ownership and ambiguity in an early-stage environment
• A track record of driving adoption and outcomes for partners or customers with a high degree of independence
• Experience working with Shopify or other ecommerce platforms
• If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you
• Background working directly with D2C or independent brands
• Experience with lifecycle, growth, or marketing on the brand side
• Located in NYC or Boston