Senior Implementation Manager

Join UpKeep, a leading maintenance management software company, as a Senior Implementation Manager. In this role, you will lead complex, multi-product implementations and optimization projects, acting as a trusted advisor to customers and leveraging AI-driven tools to improve operational efficiency. You will also mentor and coach Implementation Managers, contribute to the development of implementation best practices, and partner with cross-functional teams to support new product launches and process improvements. Enjoy a flexible work environment, stock options, comprehensive benefits, and a connected company culture.

• Lead end-to-end implementations for CMMS and multi-product customers, including CMMS, Safety, Fleet, Learn, Edge, Nova, and provider integrations.
• Mentor and coach Implementation Managers on consultative delivery, AI-assisted data formatting, and complex project execution.
• Partner closely with Product, Sales, Support, and Engineering to support new product launches, pilots, and advanced onboarding motions.
• 4+ years experience implementing enterprise SaaS solutions or leading complex customer deployments
• Experience using Salesforce and project management tools
• Bachelor’s Degree a plus in business, communications, or a related field
• Proven ability to manage high-complexity, multi-stakeholder implementation projects
• Strong experience with data migration, integrations, and advanced configuration use cases
• Strong analytical and problem-solving skills, especially related to data structure and system design
• Deep understanding of SaaS platforms, cloud technologies, and enterprise customer needs
• Advanced project management expertise, including scope, risk, dependency, and stakeholder management
• Ability to operate independently in ambiguous environments while driving clarity and outcomes
• Excellent written, verbal, and executive-level communication skills
• Fluency in English and Spanish (spoken and written) highly preferred
• Acts as a multiplier for the team, raising the bar for delivery quality and execution
• Demonstrates ownership, accountability, and a strong bias toward action
• Communicates with clarity, confidence, and professionalism across all levels
• Proactively identifies opportunities to improve processes through AI, automation, and standardization
• Embodies UpKeep’s values and contributes positively to team culture and collaboration