Account Manager

Join Bedrock, a leading EdTech company, as an Account Manager in the School Partnerships team. In this commercially driven role, you will manage a portfolio of school and trust customers, focusing on impact realization, retention, renewals, and account growth. You will build strong relationships with key stakeholders, take ownership of renewal cycles, identify upsell and cross-sell opportunities, and collaborate closely with internal teams to deliver an excellent customer experience.

• Gérer un portefeuille de clients scolaires et de trusts, en assurant la réalisation de l'impact, la rétention, le renouvellement et la croissance des comptes.
• Établir des relations solides et de confiance avec les parties prenantes clés, en comprenant leurs priorités, leurs défis et leurs critères de succès.
• Identifier et livrer des opportunités de vente additionnelle et croisée, en soutenant les clients dans l'expansion de Bedrock à travers les départements et les groupes d'années.
• Minimum one year’s experience in account management, customer success or sales within a commercial, target-driven environment. Ideally within EdTech, but we are also open to experience within other SaaS businesses
• Bachelor's degree/equivalent or higher
• Able to understand and explain sophisticated solutions in customer-friendly language, both verbally and in writing
• Able to travel to customer schools
• Highly organised, with the ability to manage multiple priorities and maintain strong CRM discipline (e.g. HubSpot or Salesforce)
• Experience supporting senior school leaders, MAT leaders, and classroom teachers
• Experience owning customer retention and driving net revenue retention
• Eligible to work in the United Kingdom
• Strong commercial acumen with confidence in negotiation and driving revenue outcomes
• If you like the sound of this role, but find you do not fulfil every single requirement, you might still be a great candidate. If you are a woman or a person of colour, studies show you are less likely to apply for jobs where you do not meet every requirement