Senior Director of Commercial Sales & Account Management

Join our team as the Senior Director of Commercial Sales & Account Management. In this role, you will lead a growing offshore team focused on expansion and retention within our CMRL customer base. You will own Net ARR growth through upsell/cross-sell strategy and strategic renewals management. As a second-line leader, you will oversee a team of 100+ offshore Account Managers and sellers, manage frontline managers, and partner with various departments to deliver a seamless customer experience. You will also track and report on key performance metrics, drive engagement, upsell, and retention strategies, and build scalable processes to improve team efficiency and performance.

• Lead and manage a growing offshore team focused on expansion and retention within the CMRL customer base, overseeing a team of 100+ Account Managers and sellers.
• Own Net ARR growth through upsell/cross-sell strategy and strategic renewals management, driving engagement, upsell, and retention strategies.
• Recruit, hire, and develop top talent, building a bench of future leaders, and directly manage frontline managers to hit quarterly targets and broader strategic goals.
• Strong operational acumen, with comfort using Salesforce, dashboards, AI tools, forecasting models, and pipeline analytics
• Experience leading offshore Sales, Account Management, or Customer Success teams a plus, but not required
• 10+ years of experience in SaaS sales, account management, or customer success, including 4+ years in a leadership role
• Experience with value-based selling and/or multi-product growth motions
• Proven ability to build and scale teams in fast-paced, high-growth SaaS environments
• Excellent communicator and cross-functional collaborator with the ability to influence up, down, and across the organization
• Proven success leading SMB, Commercial, or Mid-Market segments through complex deal cycles, cross-functional dependencies, and strategic renewal motions
• We're looking for a sales leader who thrives in high-growth environments, understands the nuances of SMB/Commercial relationship management, and has a track record of building consultative, value-driven teams