Director of AMS Strategic Customer Engagements, (Public Sector, Elevate)

Join ServiceNow as the Director of AMS Strategic Customer Engagements, where you will drive long-term revenue growth and profitability through larger and more strategic transactions across the Americas. You will be responsible for end-to-end deal strategy, developing creative commercial structures, and leading complex negotiations for our most strategic deals. This role requires a strong background in consultative direct sales, experience in large deal or corporate strategy/business development, and excellent presentation and communication skills.

• Drive ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions across the Americas business.
• Act as an in-region deal expert, responsible for driving end-to-end deal strategy, developing creative commercial structures, and leading complex negotiations for strategic deals.
• Help define and follow a consistent programmatic approach to help the regional sales organizations and cross-functional deal execution teams to close complex and strategic deals.
• Experience in Large Deal or Corporate Strategy/Business Development experience, supporting complex transactions such as M&A, IP Acquisition, Revenue Share Models, etc. a plus
• 5 + years of consultative direct sales experience into Enterprise accounts, preferably selling SaaS and with progressive client-facing responsibilities
• Ability to interface and negotiate with senior client executives
• Team player of unquestionable integrity, credibility, and character
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Experience within a large organization; ability to quickly establish trust-based relationships internally to get support for customer sales objectives
• Conversant in all emerging trends in IT and Business
• Excellent presentation and communication skills
• Continuous improvement and growth mindset
• Demonstrated coaching and mentoring experience
• Organizational and analytical skills
• 9 + years of experience in the software industry
• International work experience
• Strong leadership, problem solving, and decision-making abilities