Head of GTM Operations (Servicenow.org)

Join <ServiceNow.org> as the Head of GTM Operations, where you will play a crucial role in the success of our nonprofit business unit. You will design and implement strategies, oversee operational aspects of the sales organization, and drive strategic growth and maturity. This role requires a deep understanding of sales processes, strong analytical skills, and the ability to adapt in a fast-paced environment.

• Design and implement strategies for the sales organization, ensuring efficiency and driving growth.
• Collaborate with the Group VP <ServiceNow.org> to set and drive organizational vision, strategy, and revenue plans.
• Analyze sales performance metrics and KPIs, identifying areas for improvement and ensuring continuous optimization of sales strategy.
• This role requires a leader with a deep understanding of sales processes across the revenue operations cycle (demand/pipeline, forecasting, post-sale), partner management, and business scaling
• Strategic thinking skills and the ability to translate big picture strategic goals into actionable plans
• Strong understanding of sales operations, enablement and SaaS metrics
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• Proficiency with CRM platforms, reporting/analytics tools and software’s
• Experience with the nonprofit sector a plus
• Ability to adapt and thrive in a fast-paced, dynamic environment with competing priorities
• Strong analytical skills, strong data-driven decision-making capabilities
• 10+ years of experience in sales and/or sales operations within a software sales organization (enterprise SaaS)
• Demonstrated success in scaling operations for a high-growth tech company