Senior AI Agent Engineer (Moveworks | Customer Deployment)

Join Moveworks, a leading AI-driven platform for workplace communication. As a Senior AI Agent Engineer, you'll play a crucial role in ensuring customer success by translating complex business challenges into innovative AI solutions. You'll have full-stack ownership of technical success, from solution design to implementation, and will work closely with engineering and product teams to drive product evolution. This role offers a dynamic, high-growth environment with opportunities for learning and career advancement.

• Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform, from vision-lock to launch.
• Architect, design, and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform, leveraging AI in novel ways.
• Work closely with engineering and product teams on new product rollouts, driving product decision-making by synthesizing customer feedback and technical gaps.
• You are a technical generalist & a “do-er” with a deep, intuitive understanding of complex systems and a relentless focus on customer impact
• Product Excellence Obsession: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users
• Technical Mastery: Strong grasp of API based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling
• You thrive in a dynamic, high-growth environment where you can both build and lead
• Technical Acumen & Curiosity Mindset: You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: "what happens under the hood?" and “why is this done that way?”
• Entrepreneurial Drive / Grit: You aspire to a high-growth career path, actively seeking to gain maximum exposure and learning across engineering, product, and business functions as quickly as possible. You lean into navigating through challenging business situations or antiquated legacy systems
• Customer-Centric Soft Skills: You have the communication skills required for deep customer partnerships, and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high-quality artifacts (e.g. architecture diagrams, solution proposals, product documentation, SOWs) as well as engaging presentations and demos, tailored to the technical and business awareness of the audience
• Reusability: You share what works with the broader team, and help generalize solutions into reusable templates
• Strategic Guidance & Influence: Serve as a trusted advisor to customers, providing strategic direction to help them overcome technical and organizational obstacles. This includes developing and delivering context-specific solutions, as well as upskilling customer teams to leverage the product independently
• Ecosystem Partnership: You possess a strong sense of personal accountability to both customers and internal teammates who rely on your expertise
• Ability to operate across multiple business functions or technical domains, demonstrating adaptability, quick-to-learn, and broad technical skills
• Experience designing, building and launching full-stack workflows, and automations, leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or generic scripting (e.g., Python, JavaScript, Golang, etc.)
• You are willing to travel up to 25% of the time
• 5+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer or Software Engineer
• Track record of contributing ideas and documentation across project teams, not just within immediate assignments
• Fully independent practitioner who owns work with minimal guidance, applying in-depth knowledge to problems of diverse scope and evaluating multiple factors to arrive at sound technical decisions
• You have familiarity with Linux and Windows environments and using the command line
• Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus
• You have a great track record of driving successful technical adoption with medium to large-sized enterprise projects
• You stay current with the latest AI tools and frameworks, and think about how to apply them thoughtfully to work smarter and build reliable, scalable solutions