Senior Customer Relationship Management Account Executive

Join ServiceNow as a Senior Customer Relationship Management Account Executive. In this role, you will drive market success for our CRM and Customer Workflow solutions, own the full sales cycle, develop and execute territory and account plans, build executive-level relationships, and lead complex sales cycles. You will also identify opportunities for expansion, drive pipeline generation activities, articulate the business value of our solutions, collaborate with internal teams, and champion diversity and belonging. Benefits include generous family leave, matched donations, annual learning stipends, flexible PTO, a competitive retirement plan, and paid volunteer time.

• Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory, from prospecting to closing.
• Develop and execute territory and account plans to identify, qualify, and close new business opportunities, while building executive-level relationships.
• Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions and driving pipeline generation activities.
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Travel required: 30-50%
• Understanding of business sales processes
• Experience as an AE, or in alternative sales/ customer service role