Senior Staff Inbound Product Manager (ServiceNow SDK, Platform Agentic Build Lifecycle Team)

Join ServiceNow as a Senior Staff Inbound Product Manager, where you will own the product strategy for the ServiceNow SDK and Fluent APIs. You will drive the evolution of the SDK from an authoring substrate to an operational one, set product direction for AI-agent consumption, and represent SDK and Fluent strategy to senior stakeholders. This role requires a deep understanding of developer-facing ecosystems, experience in product management, and a comfort operating in an open-source context.

• Own the multi-year product strategy and roadmap for the ServiceNow SDK and Fluent APIs, driving the evolution of the SDK from an authoring substrate to an operational one.
• Set product direction for AI-agent consumption of the SDK as a first-class use case, ensuring that the SDK serves both professional developers and autonomous agents.
• Represent SDK and Fluent strategy to senior stakeholders, building and defending an executive-level strategic case while navigating cross-business-unit governance.
• Working fluency in TypeScript and genuine hands-on comfort reading and writing code, plus direct, regular personal use of AI coding agents such as Claude Code, Cursor, or Windsurf in your own workflow, not just familiarity with them as a market category
• Experience with enterprise change-management or release-governance systems and the tradeoffs between developer velocity and auditability, ideally including systems that gate deployment through a controlled artifact, such as a change set model
• Proven ability to build and defend an executive-level strategic case, and to navigate cross-business-unit governance and ownership disputes at the VP and SVP level, driving alignment across genuinely contested organizational boundaries without formal authority
• Deep experience with developer-facing package and artifact ecosystems, npm-style registries, semver, dependency resolution, CLI design, ideally having shipped and evolved a CLI or SDK used by an external developer community or in open source
• 12+ years of product management experience, including several years owning a developer platform, SDK, CLI, or API/language surface at enterprise scale, with a track record of setting technical strategy independently at Staff or Sr. Staff scope rather than executing a roadmap someone else defined
• Comfort operating in an open-source or open-ecosystem context, with an understanding of what makes external developers, system integrators, and partners adopt a new API surface instead of routing around it
• Experience owning or closely partnering on compiler, DSL, or static-analysis tooling. Understands build-time type checking, the tradeoffs between declarative and imperative configuration models, and why "errors caught at build time" is a product feature, not an implementation detail
• Working knowledge of agent tool-use protocols, including Model Context Protocol, and experience building product surfaces explicitly for AI-agent consumption, documentation and schemas as agent context, skill files, structured API references, in addition to human-readable docs
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Exceptional written and verbal communication, able to translate deep technical tradeoffs, typed APIs, static analysis, agent protocol design, into a strategy that lands with engineers and with executive stakeholders in the same conversation