Senior Staff Product Designer (Identity Security Platform & Systems)

Join ServiceNow as a Senior Staff Product Designer, where you'll lead end-to-end design for Identity Security cross-product platform initiatives. You'll define and evolve design systems, drive UX and visual quality for AI/ML product experiences, and partner with designers, product managers, and engineers to ensure design intent is realized in production. With a focus on both near-term and long-term goals, you'll play a key role in shaping the future of AI-native design practices.

• Lead end-to-end design for Identity Security cross-product platform initiatives, from discovery through high-fidelity delivery, spanning AI product surfaces, design systems, and key strategic investments.
• Define and evolve design systems and frameworks that scale across multiple product domains, establishing the token structures, component definitions, and usage guidelines that serve as the source of truth for product teams.
• Drive UX, interaction design, and visual quality for AI/ML product/platform experiences including generative AI surfaces, intelligent workflows, and agentic interfaces.
• Experience designing AI-assisted workflows and platform features; you understand how to make AI feel useful and trustworthy, not overwhelming
• Fluent across the full design spectrum from broad user journey to micro-interaction, from UX strategy to pixel-level execution
• A true engineering and product partner. You see the engineering handoff as the beginning of your design coming to life and stay involved until it does, take feedback in stride, and make the work better
• You thrive making complex enterprise products feel simple turning sophisticated B2B problems into experiences users enjoy
• Hands-on experience building or scaling design systems with token pipelines, Figma variables, or design-to-code tooling at enterprise scale
• A deep love for visual craft. You sweat typography, spacing, and polish because you know that's what separates good from memorable
• 10+ years of product design experience with a portfolio that shows the thinking, the tradeoffs, and the impact not just the final screens
• Someone who communicates like a pro. You give updates before you're asked, flag risks early, and keep dependent teams unblocked
• Experience shaping what a product or design practice should look like years from now, not only improving what exists today
• Experience participating in the complete product development lifecycle of web and/or software applications
• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
• Fluent in AI-native design process, comfortable prototyping in code or generative tools, iterating on non-deterministic outputs, and adapting your workflow as AI reshapes how design gets made, not just what gets designed
• Experience in user experience design or industry experience (corporate, software, web or agency)
• Experience with large enterprise SaaS products with complex data, workflow, or platform problems; you're comfortable in deep, ambiguous problem spaces