Staff Product Manager (Integration Security & AI Gateway)

Join ServiceNow as a Staff Product Manager, where you will own Integration Security and AI Gateway Security, two critical areas in our platform's security foundation. You will shape the security posture of thousands of enterprises globally and govern how ServiceNow connects to the outside world. This role requires strong product execution, clear communication, cross-functional leadership, customer and developer orientation, AI fluency, deep protocol expertise, and familiarity with compliance frameworks.

• Définir et piloter la feuille de route pour la sécurité des intégrations et la sécurité de la passerelle AI, en équilibrant les besoins des clients à court terme avec la vision à long terme de la plateforme AI agentique.
• Posséder l'architecture de sécurité pour la gouvernance des serveurs MCP (Model Context Protocol) — intégration, classification des risques, contrôle d'accès, médiation des identifiants et audit — en utilisant OAuth 2.1 comme protocole de confiance fondamental.
• Agir en tant que propriétaire responsable qui conduit les résultats, en supprimant proactivement les obstacles et en escaladant les risques tôt, et en représentant la zone de produit lors des sessions de conseil aux clients, des forums communautaires et des groupes de travail sur la sécurité.
• 8+ years of experience in integration security, API security, Identity & Access Management, or enterprise platform security — with hands-on involvement across multiple domains
• Strong product execution: proven ability to write product requirements, author user stories, define acceptance criteria, and shepherd features from discovery through GA in an agile environment
• Clear communication: skilled at conveying product strategy and security trade-offs to both technical implementers and non-technical executives
• Cross-functional leadership: track record of driving alignment across engineering, design, QE, security, and legal without direct authority
• Customer and developer orientation: ability to understand enterprise security admin and developer needs, translate them into product decisions, and build durable customer relationships
• AI and agentic AI fluency: experience working with or thinking critically about MCP, A2A, LLM orchestration, AI agent frameworks, or agentic security models — including how to authenticate, authorize, and audit AI-to-tool interactions at scale
• Deep protocol expertise: practical knowledge of OAuth 2.0/2.1, mTLS, REST/SOAP web services, credential management, and outbound integration patterns in enterprise SaaS environments
• Experience with zero-trust security models, service mesh security, or API gateway architectures
• Hands-on experience with ServiceNow platform, Integration Hub, or MID Server architecture
• Prior PM experience on developer-facing products or platform API products in a SaaS or cloud-native environment
• Familiarity with compliance frameworks (NIST, SOC 2, ISO 27001, FedRAMP) and how they shape enterprise security product design
• Familiarity with hyperscaler AI platforms (AWS Bedrock, GCP Vertex AI, Azure OpenAI) and their integration security patterns
• Experience building or governing AI agent workflows, including tool-calling security, prompt injection defenses, or agentic access control