About The Role

Join our team as a Customer Engagement Specialist, where you will play a critical role in developing strong relationships with our customers and advocating for their needs. You will have the opportunity to drive meaningful impact and build from the ground up alongside a passionate leadership team. This position offers competitive compensation, benefits, and the chance to work in an agile, international environment.

Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues.
Drive impact by focusing on customer experience, including answering support tickets, providing users guidance, generating product documentation, and reporting bugs.
Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base and build best practice guides.
4+ years of experience in a direct customer-facing/customer management role
Strong written and verbal communication skills
Empathy, patience, and a sense of urgency when supporting customers
Effective collaboration and self-starter mindset
BA or BS
Availability for some travel - when the time comes to visit your customers!
Demonstrated experience problem-solving with attention to detail
Adaptability and ability to flourish in a fast-paced environment
B2B SaaS experience in a fast-paced environment
Stellar organizational skills and experience improving processes
Comfort in managing multiple workstreams
Ability to communicate with stakeholders across product and engineering

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