Customer Engagement Specialist

Join our team as a Customer Engagement Specialist, where you will play a critical role in developing strong relationships with our customers and advocating for their needs. You will be the first point of contact for users encountering difficulties with our product, and you will work closely with our Product and Engineering teams to identify areas for improvement. This is a rewarding opportunity to drive meaningful impact and build from the ground up alongside a passionate leadership team.

• Establish and maintain strong relationships with customers, advocating for their needs and ensuring their satisfaction with the product.
• Act as a primary point of contact for users encountering difficulties with the product, providing guidance and support to resolve their questions and issues.
• Collaborate with Product and Engineering teams to identify areas for improvement and contribute to the development of product documentation and best practice guides.
• You love to tackle problems and build solutions. When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly! Then, you figure out how to apply what you’ve learned to the issue at hand and propel it forward
• Facing big challenges head on inspires you. You chart the process and you own the outcome. You love helping people. You enjoy sharing knowledge and get energized by smart people navigating complicated problems together
• Reaching milestones motivates you. You believe quick iteration and immediate customer feedback are keys to developing disruptive software. You’re an early riser. And, you're ready for your next adventure
• Demonstrated experience problem-solving with attention to detail
• Availability for some travel - when the time comes to visit your customers!
• Ability to communicate with stakeholders across product and engineering
• B2B SaaS experience in a fast-paced environment
• Adaptability and ability to flourish in a fast-paced environment
• Strong written and verbal communication skills
• Effective collaboration and self-starter mindset
• Empathy, patience, and a sense of urgency when supporting customers
• Stellar organizational skills and experience improving processes
• BA or BS
• Comfort in managing multiple workstreams
• 4+ years of experience in a direct customer-facing/customer management role