Technical Success Consultant

Join Commusoft, a leading B2B SaaS company, as a Technical Success Consultant. In this role, you will be at the forefront of client operations, driving outstanding client sentiment and maximizing client value. You will lead clients through the onboarding process, deliver tailored training sessions, provide technical guidance, and collaborate with cross-functional teams. Your expertise in data fluency, B2B SaaS onboarding, training and facilitation, technical aptitude, communication, product enablement, expectation management, project management, consultation skills, and organization will be key to your success in this role.

• Lead clients through the full onboarding process, defining the technical project plan and key success goals.
• Deliver engaging product training sessions tailored to different client roles and technical abilities, ensuring clients feel confident using the platform.
• Act as the primary technical advisor, providing high-level consultation and best practices for technical setup, integrations, data migration, and advanced system configuration.
• Data Fluency: Ability to analyse product usage data and interpret adoption metrics to inform client configuration strategies
• Solutions-Oriented and Scalable Thinking: Possesses a proactive approach to anticipating and solving challenges, always seeking ways to improve efficiency and reduce client reliance on one-to-one support
• B2B SaaS Onboarding: 2 years’+ experience in a Technical Consulting or Onboarding role within a B2B SaaS environment
• Training & Facilitation: Experience delivering training sessions (1:1 or group) in a way that is engaging, clear, and tailored to different client needs
• Technical Aptitude: Demonstrated comfort with data migration, complex system configuration and troubleshooting technical platform challenges
• Communication: Exceptional verbal and written skills, with the ability to translate complex technical concepts into clear, client-friendly business value
• Product Enablement: Hands-on experience with user adoption or enablement tools (Userflow, etc.) or a high technical aptitude for quickly mastering them
• Expectation Management: Strong ability to manage scope, negotiate client requirements, and articulate technical limitations clearly and professionally
• Project Management: Proficiency in defining, structuring, and managing technical client onboarding projects and timelines
• Consultation Skills: Proven ability to provide strategic, high-level advice rather than hands-on assistance. Must be skilled at educating clients to use the system themselves
• Organised & Adaptable: Skilled at managing multiple client onboarding projects simultaneously, with a structured approach to project milestones and timelines in a fast-paced environment