Manager of Account Management

Join our team as a Manager of Account Management, where you will lead and develop a team of Account Managers responsible for their customer portfolios. This role is crucial for driving retention and expansion across our international account base, ensuring customers achieve measurable ROI while delivering sustainable recurring revenue growth. You will combine strategic oversight with hands-on commercial leadership, acting as a senior escalation point for complex negotiations and high-value engagements in a high-growth SaaS environment.

• Lead and develop a team of Account Managers, ensuring full ownership of customer portfolios and driving retention and expansion.
• Drive renewal excellence, proactive risk mitigation, and structured expansion planning across the account base, supporting the team in identifying cross-sell and upsell opportunities.
• Act as a senior escalation point for complex negotiations and high-value engagements, partnering directly with customers at C-level and VP-level.
• Analytical & Structured - Highly organised with strong forecasting, planning, and data-driven decision-making capabilities
• Commercially Astute & Strategic - Comfortable balancing strategic planning with tactical execution to deliver against company growth objectives
• Proven Leadership Experience - Demonstrable experience successfully leading and developing Account Managers or similar post-sale commercial roles within a SaaS environment
• Collaborative Leader - Skilled in persuasion, negotiation, and cross-functional partnership to drive customer and commercial outcomes
• Executive Presence & Gravitas - Confident communicator able to influence and engage C-level and VP stakeholders with credibility and clarity
• Strong SaaS & Recurring Revenue Expertise - Deep understanding of retention, expansion, and value drivers in subscription-based business models. Experience in a B2B scale-up environment is advantageous
• Resilient & Adaptable - Thrives in a fast-paced, high-growth environment with a proactive, solutions-oriented mindset