About The Role

Join our team as a Senior Support Engineer, where you will play a critical role in delivering a best-in-class customer experience for our enterprise blockchain products. You will serve as a key technical liaison between our customers and engineering teams, ensuring that our infrastructure and services are performing reliably, securely, and at scale. This is an opportunity to work at the intersection of blockchain and cutting-edge infrastructure, where your impact will directly support the success of Validation Cloud’s #1 Ranked Node API product and Enterprise Staking solution.

Serve as a technical expert and point of contact for enterprise customers, helping resolve production issues and answering platform questions.
Monitor production systems and infrastructure health, proactively identifying and resolving issues to maintain high availability.
Collaborate with DevOps and Engineering teams to escalate and troubleshoot deep technical problems, and drive continuous improvements in support operations.
Strong troubleshooting and debugging skills in distributed systems and cloud-native environments
Background in managing uptime in large-scale, multi-region production environments
Familiarity with bare metal providers (Hetzner, Equinix, OVH) and Public Clouds (AWS)
This is a 100% Remote position in the North Americas region, working hours need to align with North America business hours 9:00am - 5:00pm PST or EST
Experience with on-call tools like Opsgenie or Datadog On-call or similar alternatives
Working knowledge of monitoring tools like DataDog and incident management best practices
Experience supporting or operating blockchain node infrastructure
Kubernetes operational support
Passion for delivering an outstanding customer experience through technical excellence and empathy
Security-focused mindset with experience in key management, secure infrastructure, or compliance-driven environments
Strong written and verbal communication skills, especially when engaging with technical and non-technical stakeholders
6+ years of experience in technical support roles with a customer-facing component
We welcome and encourage applicants from all backgrounds and identities to apply for this position!

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