Enterprise Community Lead

Join Anthropic, a leading AI safety and research company, as the Enterprise Community Lead. In this role, you will own the enterprise community function, driving production adoption and usage of our products. You will define the strategy, program design, member experience, operations, cross-functional coordination, and measurement. You will work closely with Sales, Customer Success, GTM, and Product teams, and have the opportunity to make a significant impact on the company's growth and success.

• Définir et mettre en œuvre la stratégie de la communauté d'entreprise d'Anthropic, y compris le portefeuille de programmes, le modèle opérationnel et les métriques.
• Identifier et recruter des utilisateurs influents au sein des comptes stratégiques, concevoir des programmes de reconnaissance et construire des cohortes verticales.
• Gérer le fonctionnement quotidien des programmes, y compris le cycle de vie des membres, le rythme de programmation et la structure de la plateforme.
• Have defined the motion, not just executed someone else's playbook: you've taken a company from zero on practitioner community and built the strategy, the operating model, and the team
• Understand how enterprise GTM works, and are comfortable operating across Sales, Customer Success, Product, and Marketing
• Can build trust with technical practitioners, write clearly, and hold a room with both a Staff engineer and executives
• Bring strong, earned opinions about what makes these programs work, including the give/get structures that keep champions engaged long term
• Are energized by ambiguity and building from scratch
• Are equally comfortable in a spreadsheet, a strategy review, and a DM conversation with a Champion that makes them feel seen
• Have built and scaled customer community, champions, or advocacy programs at enterprise SaaS or developer tools companies, and can point to the business outcomes they drove
• Have run cross-functional programs where you don't own most of the inputs and still make them feel cohesive
• We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work
• Built or led a recognized champions or advocacy program at companies known for the model
• Experience with bottoms-up, product-led, or community-led growth motions inside an enterprise sales org, ideally including the transition from PLG to enterprise
• Experience with developer tools, AI products, or both
• Background in community, customer marketing, customer advocacy, customer education, customer enablement, or developer relations, with the operational depth to go beyond content production
• Experience standing up a function — not just a program — from zero in a high-ambiguity, high-growth environment
• Familiarity with the tooling that makes these programs run: Slack, community platforms, advocacy platforms, CRM workflows, and the operational glue between them