IT Support Engineer (Executive Support)

Join Anthropic, an AI safety and research company, as an IT Support Engineer. In this role, you will build and manage a dedicated executive support function within IT, providing white-glove support for executives, their administrative business partners, and the board. You will define the service model, create runbooks, establish intake paths, and build trusted relationships with ABPs and executive staff. You will also handle urgent requests, provide AV support for executive rooms and board meetings, and maintain a regular on-site presence in San Francisco.

• Establishing and managing a dedicated executive support function within IT, including defining the service model and creating runbooks.
• Providing high-quality, white-glove support for executives, their administrative business partners, and board members, handling requests from routine to highly sensitive.
• Building trusted relationships with executive staff and administrative business partners, establishing clear intake paths for support requests.
• Strong hands-on IT support fundamentals: macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle
• 7+ years of experience in IT support and 3+ years in executive support
• High polish and low ego: you take pride in service quality and still pick up whatever the team needs, including the ordinary queue work
• Experience standing up a service or program from scratch, such as an executive support desk, a VIP support function, or a white-glove service
• Experience supporting executives, their assistants, or a board to a white-glove standard
• A security-first mindset and excellent judgment about when user experience yields to security requirements
• Composure when an urgent escalation lands, and the judgment to know when to pull in help
• AV fluency for executive rooms and board meetings: you can set up, verify, and fix a room under time pressure
• A track record of handling sensitive requests with discretion, and the judgment to know what stays confidential without being told
• Comfort with ambiguity: you can make progress before the process exists, and you enjoy shaping how things should work
• The instinct to write things down: runbooks, KB articles, and status updates that keep people informed
• We encourage you to apply even if you do not believe you meet every single qualification
• Experience building runbooks, self-service content, or support automation
• AV depth beyond first response, such as broadcast, live events, or room design input
• Experience supporting a C-suite or board of directors at a company with significant security or compliance requirements
• Experience supporting AI/ML research environments or highly technical user bases