IT Support Engineer

Join Anthropic, a fast-growing AI research company, as an IT Support Engineer. In this role, you will be responsible for handling support challenges across our primarily macOS environment, diagnosing and resolving issues, and contributing to operational improvements. You will work closely with IT Engineering and Security, and have opportunities for growth into more technical infrastructure work. The position offers a comprehensive benefits package and the chance to make a meaningful impact in the field of AI.

• Triage and resolve issues across hardware, software, networking, and accounts, primarily through our ticketing system.
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) and handle escalations requiring cross-team coordination.
• Participate in an on-call rotation for urgent issues outside business hours and provide hands-on support for user technology, AV systems, conference rooms, and printers.
• We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment
• Are an excellent communicator who genuinely enjoys helping people solve problems
• Have strong troubleshooting skills and are methodical, curious, and persistent
• Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android
• Have significant experience with Google Workspace administration
• Understand identity and access fundamentals — SSO, MFA, directory services
• Take ownership of problems and follow through until they're resolved
• Have substantial experience supporting and administering additional SaaS tools
• Have experience with basic scripting (Bash or Python) for automation
• Are organized enough to manage competing priorities without things falling through the cracks
• Are familiar with MDM fundamentals and endpoint management concepts
• Have 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
• Are looking to develop deeper technical skills and take on more complex systems administration challenges over time
• Think beyond the immediate fix — you ask "why did this happen?" and "how do we prevent it?"
• Propose solutions when you see a process that doesn't scale
• Have experience with Slack administration — workspace management, permissions, and troubleshooting
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Be familiar with zero-trust security concepts and endpoint security tooling
• Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)
• Have experience with networking basics — DNS, DHCP, VPNs, networking fundamentals
• Have experience using AI tools to improve personal or team productivity
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices
• We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed