Product Operations Manager (Claude.ai, Consumer & Growth)

Join Anthropic, a leading AI safety and research company, as a Product Operations Manager. In this role, you will work closely with Product Managers and Engineers to streamline workflows, enhance decision-making processes, and scale our product's impact. You will also establish mechanisms for measuring product success and impact, facilitate collaboration between teams, and run early access programs to validate hypotheses and improve products. The ideal candidate will have 4+ years of experience in product operations or related roles, strong analytical skills, and a passion for user-driven product development.

• Collaborate with Product Managers and Engineers to identify bottlenecks, streamline workflows, and enhance decision-making processes.
• Establish mechanisms for measuring product success and impact, including analytics dashboards and reporting systems.
• Run Early Access Programs (EAPs) and beta programs that validate hypotheses and improve products.
• The ideal candidate will be hands-on and have experience building and operationalizing end-to-end product delivery
• They are passionate about creating scalable systems that help Product teams better understand users
• This includes implementing feedback loops, developing planning frameworks, and designing launch playbooks that elevate our Product organization's effectiveness
• Mission-aligned with building safe and beneficial AI systems
• Success managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments
• Track record of building processes and programs from 0 to 1 and scaling them thoughtfully
• A passion for iterative, user-driven product development
• 4+ years of experience in product operations, program management, or related operational roles in hyper-scaling tech companies
• Experience with launch coordination, early access programs, or customer feedback loops
• Strong analytical skills with the ability to translate complex qualitative and quantitative data into actionable insights with clear recommendations
• Strong cross-functional partnership skills with ability to influence without authority
• Experience working deeply with AI and frontier models
• Experience as a bridge builder who connects strategy to execution and creates alignment across teams. You are a problem seeker comfortable with ambiguity and skilled at creating structure where none exists
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• We encourage you to apply even if you do not believe you meet every single qualification
• Currently, we expect all staff to be in one of our offices at least 25% of the time