Technical Specialist (Claude Code)

Join Anthropic, a leading AI safety and research company, as a Technical Specialist. In this post-sale role, you will be the technical partner for our Customer Success Managers (CSMs) and help our customers effectively use our AI technology, Claude. You will lead customer-facing technical moments, build and ship working software, drive adoption of Claude Code capabilities, and advise customers on enterprise deployment and identity conversations. You will also teach and enable users, represent Anthropic at customer events, and partner closely with various teams within the company.

• Be the technical lead in customer-facing moments across the post-sale journey, including onboarding workshops, developer hackathons, live troubleshooting, and executive security reviews.
• Build and ship working software (Claude Code plugins, agents, sub-agents, MCP integrations) both as customer deliverables and as reusable field assets.
• Drive adoption of the Claude Code capabilities that make the product stick, and turn new capabilities into field-ready demos and guides within days of release.
• You like the messy middle. You’re comfortable being pulled into an ambiguous customer situation and developing a solution in real time
• You can travel. Expect regular on-site time with customers
• You think about responsible use. You've built with LLMs hands-on and you have an instinct for how they should be used responsibly and effectively inside organizations of all shapes and sizes
• You're service-oriented. Helping a colleague or a customer get unstuck is the part of the day you look forward to
• You build. You've shipped real software, you've used Claude Code or comparable AI coding tools yourself, and you can stand behind your engineering choices
• You hold the room. You're at ease being the technical voice in front of senior developers, IT and security leaders, and non-technical stakeholders (often in the same hour), and you stay calm and useful when something breaks live
• Hands-on depth with enterprise identity (SAML, OIDC, SCIM) across major IdPs (Okta, Entra ID, Ping, Google Workspace, etc.) and with security review processes (SOC 2, ISO 27001, HIPAA, FedRAMP)
• Experience running on or supporting Bedrock / Vertex / multi-cloud LLM deployments
• Experience with regulated customers (financial services, healthcare, public sector) and delivering alongside SI/GSI partners
• A track record of public technical communication: YouTube, TikTok, Instagram, blogs, in-person talks, workshops, courses, writing, seminars
• Time spent in a pre-sales solutions, post-sales, support, implementation, or technical account role
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
• We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed