German Speaking Senior Client Success Manager (Enterprise)

Join Addepar, a leading financial technology company, as a German Speaking Senior Client Success Manager. In this role, you will oversee the complete post-sales lifecycle, ensuring clients achieve maximum value from our platform. You will manage Addepar's largest and most sophisticated clients, providing strategic guidance, fostering strong partnerships, and driving adoption, retention, renewals, and revenue growth. You will also lead impactful client presentations, identify opportunities for deeper engagement, and facilitate change management. This position offers a competitive benefits package, including equity, flexible time off, and a learning and development allowance.

• Überwachung des gesamten Kundenlebenszyklus, von der Implementierung bis zur Erneuerung, um nahtlose Übergänge und nachhaltiges Engagement sicherzustellen.
• Aufbau und Pflege tiefgreifender Beziehungen zu Kunden, um langfristigen Erfolg zu fördern und als strategischer Berater zu fungieren.
• Zusammenarbeit mit dem Account Executive zur Entwicklung von Account-Plänen und gezielten Strategien zur Umsatzsteigerung.
• Excellent time management and prioritisation skills, with the ability to collaborate effectively across teams at Addepar and independently navigate data and people to find solutions
• Strong analytical skills, focusing on introducing discipline, consistency, and structured frameworks to processes and operations
• Proven success in consultant, strategist, sales, and technical account manager roles, driving revenue growth, organizational change and adoption, resolving complex client situations, and translating business needs into impactful technical solutions
• Willingness to travel occasionally
• Extensive knowledge of front, middle, and back office operations in wealth management firms, including portfolio management, client reporting, compliance workflows, and operational efficiency tools
• A minimum of a bachelor's degree or equivalent professional experience is required
• Strong executive presence with exceptional communication and presentation skills, adept at building relationships and engaging effectively with C-level executives, decision-makers, and key influencers, while navigating complex, matrixed organisations
• Extensive years of experience in client-facing roles (i.e. sales, client management, client success) and/or strategy positions within financial or wealth management services firms (e.g., wirehouses, broker/dealers, banks, private banks) or similar large enterprises or consulting firms
• Highly adaptable, thriving in fast-paced, dynamic, and rapidly evolving environments
• Demonstrated track record in leading large, sophisticated enterprise projects and managing complex relationships, with experience developing strategies for deep engagement at scale; exposure to technical products preferred
• Fluent in German and ideally you'll have experience of supporting clients within the DACH market