Account Manager (Central Queue, French Speaker)

Join OpenTable, a leading platform that helps restaurants grow their business and diners discover the perfect table. As an Account Manager, you will manage a portfolio of restaurant partners, build strong relationships, and use data to drive measurable business outcomes. You will also provide high-quality service, deliver remote training, and identify commercial opportunities within your portfolio. Enjoy generous benefits, including paid vacation, parental leave, and mental health support.

• Gérer un portefeuille de partenaires restaurateurs, établir des relations solides pour soutenir la rétention et la croissance à long terme.
• Utiliser les données et les informations clients pour augmenter l'adoption de la plateforme, améliorer la disponibilité des réservations et générer des résultats commerciaux mesurables.
• Identifier les opportunités commerciales au sein de votre portefeuille et influencer les partenaires à adopter des stratégies qui renforcent la performance sur la plateforme.
• Experience using data, reporting, or performance insights to influence decisions and improve customer outcomes
• Professional fluency in English & French languages
• Experience working with customers in hospitality, restaurants, SaaS, or another service-based environment, with the ability to understand operational needs and translate them into business value
• 3+ years of experience in account management, customer success, consultative sales, or a similar customer-facing role
• Strong written and verbal communication skills, including experience delivering presentations, training, or reviews to stakeholders
• Experience managing a high-volume portfolio of small or mid-sized business customers
• Experience working with restaurant technology, hospitality platforms, or reservation products
• Experience partnering with cross-functional teams to resolve escalations and improve customer satisfaction
• Confidence coaching customers through change and identifying opportunities for growth
• Ability to prioritize effectively and stay organized in a fast-paced environment with multiple competing demands