Account Manager (Hotels EMEA)

Join OpenTable as an Account Manager for the EMEA region, where you will manage and grow our core hotel portfolio. You will act as a trusted business advisor, collaborate with cross-functional teams, and leverage data-driven insights to report on account health. You will also ensure world-class customer satisfaction, maintain operational excellence, and provide feedback on trends and feature requirements. This role offers generous benefits, including paid vacation, volunteer time, and mental health support.

• Act as a trusted business advisor, bridging clients' operational needs with innovative hospitality technology solutions.
• Collaborate cross-functionally with sales, product, and marketing teams to ensure client success and drive a high return on investment.
• Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities.
• Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously
• German Speaking to a business level profeciency
• Outstanding negotiating and communication skills
• An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights
• 5+ years of Account Management or equivalent experience
• Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events
• Business-fluent German language skills to support regional customers with clarity and cultural awareness
• Account Management experience within a B2B SaaS or high-growth hospitality technology environment
• Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application
• Prior restaurant management or food and beverage (F&B) sales experience
• A genuine passion for the hospitality industry and technology