Director / Senior Director of Relationship Management

Join Zerohash, a leading provider of crypto and fintech solutions, as the Director/Senior Director of Relationship Management. In this dynamic role, you will be responsible for building and growing relationships with our diverse B2B client base, driving revenue growth, and ensuring a seamless onboarding experience. You will collaborate with cross-functional teams, lead client meetings, and develop account-based strategies. The ideal candidate will have 7-10 years of experience in B2B relationship management, a strong understanding of the crypto and fintech landscape, and exceptional relationship-building skills.

• Establish and nurture strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives.
• Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance, to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals.
• Identify upsell and cross-sell opportunities, negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives.
• The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage
• The ideal candidate will have an understanding of the crypto and fintech landscape, exceptional relationship-building skills, and a strategic mindset to foster and sustain high-impact partnerships
• Motivated by zerohash’s mission and creating a seamless, best in class experience for our highest value clients
• Experience in fintech, brokerage, payments, and/or the crypto industry
• 7-10 years of experience in B2B Relationship Management/ Business Development
• The ability to work independently in a fast-paced environment
• Receptive to feedback and implements changes immediately with a positive attitude
• Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders, both internally and externally
• Exceptional written and verbal communication, able to explain complex topics simply
• Travel requirements up to 20% to zerohash offices and client locations (depending on business need)
• An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
• An interest in being a relationship builder, collaborative partner, and dynamic project manager
• Maintain focus on operational excellence, identifying and implementing improvements to partner-related processes (CRM / Finance etc.) on an ongoing basis
• Experience working in a complex ecosystem of SaaS or payments products
• Experience growing client relationships including cross-sell/expansion
• Bachelor's degree or equivalent practical experience
• Highly self-motivated, proactive, and able to work effectively in a fast-paced, dynamic environment
• Self-confident, resilient and goal focused
• Experience working with product and engineering teams
• Motivated by a startup environment