Relationship Manager

Join zerohash, a leading provider of crypto-as-a-service solutions. As a Relationship Manager, you will be the primary point of contact for our diverse B2B client base, including broker dealers, banks, fintechs, and non-financial brands. You will build and maintain strong relationships with senior management and C-level executives, partner with internal teams for a smooth onboarding experience, and identify opportunities for expansion and upselling. You will also be responsible for ensuring the highest level of service delivery, tracking client satisfaction, and owning retention and contract renewals. This role requires strong cross-functional collaboration, exceptional communication skills, and a passion for problem-solving and relationship-building.

• Servir como el principal punto de contacto diario y defensor de una base diversa de clientes B2B, incluyendo corredores de bolsa, bancos y fintechs.
• Construir y mantener relaciones sólidas con la alta dirección y ejecutivos de nivel C de cuentas estratégicas, y actuar como un asesor de confianza.
• Identificar oportunidades de expansión, upsell y cross sell, y contribuir al seguimiento y reporte de ingresos mensuales.
• The zerohash Client Services team is looking for an accomplished Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue
• The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage
• This role requires strong cross-functional collaboration and partnership in order to be successful
• Experience in fintech, brokerage, and/or the crypto industry
• Motivated by zerohash’s mission and creating a seamless, best in class experience for our highest value clients
• An interest in being a relationship builder, collaborative partner, and with the ability to progress client relationships from activation to successful use and adoption of ZH offerings
• The ability to work independently in a fast-paced environment
• Receptive to feedback and implements changes immediately with a positive attitude
• Travel requirements up to 20% to zerohash offices and client locations (depending on business need)
• Exceptional written and verbal communication
• 5+ years of experience in B2B Relationship Management
• An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
• Bachelor's degree or equivalent practical experience
• Highly self-motivated, with an entrepreneurial mindset
• Self-confident, resilient and goal focused
• Motivated by a startup environment
• Experience working with product and engineering teams
• Experience working in a complex ecosystem of SaaS or payments products