Solution Engineer (EMEA)

Join Revinate, a leading provider of marketing solutions for the hospitality industry. As a Senior Solution Engineer, you will be the primary technical and product expert for our salesforce, supporting the sales team by understanding complex customer business problems and requirements. You will collaborate with Product Management and Product Marketing to deliver high-quality products to our clients. This position requires travel to support business development activities and offers a range of benefits, including medical, dental, and vision coverage, a 401k match, and generous time off.

• Support the sales team by understanding complex customer business problems and requirements and articulating those into solutions.
• Collaborate with Product Management and Product Marketing to deliver the right solution and high-quality products to clients.
• Conduct sophisticated discovery sessions to uncover critical business and technical requirements, translating them into robust, multi-product solution blueprints.
• Consultative problem solver
• Ability to work across organization and promote cross functional collaboration
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Leverage technology solutions for supporting business goals
• Ability to demonstrate, communicate and document the value proposition, appropriate solution and unique market positioning
• Deep Domain Expertise: Expert-level knowledge of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, Call Center Technology and common API standards (e.g., HTNG) is preferred
• 5 + years of progressive experience in a Solution Engineering, Sales Engineering, or Technical Architecture role, preferably within a SaaS, MarTech, Contact Center or Revenue Management platform environment
• Self-motivated with a history of outstanding performance in your role
• Comfortable seeking requirements from and presenting recommendations to executive audiences in hospitality (corporate, ownership, and property)
• Technical Acumen: Demonstrated mastery in discussing, architecting, and troubleshooting complex RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR), and cloud infrastructure concepts
• Embrace being part of a sales organization and competing for business
• Project specific responsibilities working within budget/timeline and scopes
• Contribute to the development of standardized processes and best practices