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Technical Account Manager
adMarketplace · New York, United States
About The Role
Join adMarketplace as a Technical Account Manager, where you will be the primary technical point of contact for assigned publisher accounts. You will lead end-to-end integrations, define and validate endpoint logic, and partner cross-functionally with various teams. You will also own technical operations for assigned accounts, monitor integration health, and lead technical troubleshooting and escalations. Additionally, you will configure and optimize publisher reporting solutions, develop integration documentation, and communicate complex technical concepts to stakeholders.
- Servir como el principal punto de contacto técnico y asesor de confianza para las cuentas de los editores asignados, gestionando la relación técnica post-venta.
- Liderar integraciones de extremo a extremo desde el descubrimiento y la recopilación de requisitos hasta la implementación, el lanzamiento, la optimización, las actualizaciones y las migraciones.
- Monitorear la salud de la integración, la calidad del tráfico, la precisión de los informes y el rendimiento, identificando proactivamente oportunidades para mejorar la monetización.
- Experience managing technical integrations and supporting external customers or partners
- Proven ability to manage multiple projects and priorities simultaneously in a fast-paced environment
- Excellent written, verbal, and presentation skills
- Proficiency with SQL and data analysis
- Self-starter with a strong sense of ownership and accountability
- 3+ years of experience in Technical Account Management, Solutions Engineering, Integration Consulting, Customer Success Engineering, Ad Operations, or a similar client-facing technical role within digital advertising or ad tech
- Strong understanding of APIs, databases, system architecture, and web technologies
- Working knowledge of JavaScript, HTML, JSON, and XML
- Strong troubleshooting and problem-solving skills with the ability to independently investigate complex issues
- Strong attention to detail and commitment to delivering high-quality outcomes
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