Customer Success Manager (Commercial)

Join Merge as a Customer Success Manager, where you'll play a key role in driving customer satisfaction and revenue growth. You'll manage the post-sales journey for 40-50 commercial customers, working directly with technical stakeholders to resolve issues and challenges. This is a fantastic opportunity to make a significant impact in a customer-centric organization.

• Gestionar el viaje post-venta de los clientes, desde la incorporación hasta la renovación, y colaborar con los equipos de ventas y servicios técnicos.
• Asegurar la satisfacción del cliente en su totalidad, mejorar la experiencia del cliente al trabajar con Merge, identificar oportunidades de venta adicional.
• Actuar como un defensor de los clientes, escalando y resolviendo problemas y desafíos de manera rápida y efectiva.
• An entrepreneurial mindset – in a fast-moving startup environment, priorities shift and playbooks don't always exist; you'll need to exercise sound judgment, adapt quickly, and operate effectively beyond established processes
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• Team player and passion for collaboration
• A minimum of 3+ years of experience working in a Customer Success or Account Management function for software products
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within Merge