About The Role

Join Merge as a Technical Support Engineer, where you'll play a crucial role in helping customers successfully integrate our platform into their products. You'll troubleshoot technical issues, guide customers through the integration process, and work closely with engineering, product, and customer success teams. The ideal candidate has a strong technical foundation, experience with APIs or integrations, and enjoys solving real-world technical problems.

Provide high-quality technical support to customers via various communication channels, troubleshooting and resolving API and integration issues.
Partner with Engineering, Product, and Customer Success teams to escalate and resolve complex incidents, ensuring a smooth and reliable experience with the platform.
Create and maintain help center documentation, internal runbooks, and troubleshooting guides, contributing to the overall support experience.
Excellent verbal and written communication skills
Comfortable debugging issues using logs, API responses, or scripting tools
A customer-first mindset with a strong sense of ownership
Strong technical troubleshooting skills with APIs, integrations, or backend systems
Strong problem-solving skills and attention to detail
2+ years of experience in technical support engineering, solutions engineering, or other customer-facing technical roles

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