Account Manager

Join Acquired as an Account Manager, where you'll play a pivotal role in driving revenue growth, new opportunity generation, and product adoption across our existing merchant base. You'll manage a portfolio of 10 to 15 top merchant accounts, build deep and trusted relationships, and act as the commercial lead to maximize value for both Acquired and our customers. This role offers an exciting pathway for career progression within the business as Acquired continues to grow.

• Proactively build and grow long-term, trusted relationships with a portfolio of existing customers through regular in-person engagement.
• Act as the day-to-day strategic advisor and commercial point of contact, ensuring Acquired is seen as a key growth partner at every level of the account.
• Own and exceed commercial targets for your merchant portfolio, including revenue growth and retention.
• Experience coordinating multi-level stakeholder relationships and comfort facilitating (not necessarily owning) senior/C-suite engagement
• Highly organised and execution-focused, able to manage complex portfolios and multiple stakeholders
• A field-based mindset. Energised by regular, in-person time with clients rather than managing accounts remotely
• Commercially driven, with a bias for action - you create opportunities rather than wait for them, always pushing to grow revenue and improve performance within your portfolio
• Analytical and data-driven, with fluency in Excel and experience using BI tools to guide strategy
• 2-3+ years of experience managing SME or mid-market accounts in payments, fintech, or eCommerce environments
• Demonstrated success in building deep customer relationships and driving in-person engagement
• A proven track record of exceeding commercial targets, including revenue growth, upsell, and retention metrics
• Excellent communication and presentation skills across technical and senior commercial stakeholders
• Strong commercial acumen - confident in pricing, margin analysis, deal structure, and negotiation
• Energetic, proactive, and relationship-driven, with a genuine hunger for winning new revenue and growing accounts