Senior Product Designer (Consumer Experience)

Join 9amHealth as a Senior Product Designer, where you'll own the design of our consumer app for managing diabetes, blood pressure, cholesterol, and weight. This is a craft-led, senior individual contributor role that requires a strong visual and interaction point of view, as well as the ability to design in ambiguity and make defensible calls with incomplete information. You'll work closely with a full product squad and have a significant impact on the member experience.

• Concevoir et développer l'application pour les consommateurs, en prenant en charge tous les aspects de l'expérience utilisateur.
• Collaborer avec les équipes de produit et d'ingénierie pour créer des prototypes fonctionnels et itératifs.
• Effectuer des recherches sur les utilisateurs pour comprendre leurs besoins et leurs comportements, et utiliser ces informations pour améliorer le produit.
• You’re comfortable designing in ambiguity. You can move fast without a complete brief, make defensible calls with incomplete information, and course-correct without drama when new data arrives
• You’ve thought seriously about how to build daily habits without manipulative loops. You understand forgiveness mechanics, intrinsic motivation design, and progress framing,and you have opinions about when each one is right. If your default answer to “how do you drive retention” starts and ends with streaks and badges, this isn’t the right role
• You have a strong visual and interaction point of view. Your work is authored:it has a sensibility that’s identifiably yours, not a generic output you merely directed. You can walk through your decisions, explain the tradeoffs you made, and critique your own work honestly
• A designer who leads with craft and backs it with strategy. You’ve owned a consumer product end to end,not just contributed to one. You’ve carried a real member-facing product from an ambiguous problem to a shipped outcome, and you can point to what moved: activation rate, return frequency, sustained engagement. You know what you deliberately left out, and what you’d do differently now
• Strong written communication. The kind of designer who can defend a decision in two sentences and knows the difference between a tradeoff and an excuse
• You know how to run research and turn it into decisions,not just user interviews for their own sake, but research that changes what you build or gives you the confidence to stay the course
• You’ve shipped clinician-facing tooling or worked with an internally built EMR at a digital health company
• The member app is your primary surface, but you’ll collaborate with the designers working on our EMR side, and that context raises the ceiling on what you can contribute
• If you don’t have that background, tell us how you think about designing consumer products that sit on top of operational systems