Senior Implementation Manager (Spain)

Join Spring Health as a Senior Implementation Manager, where you will lead complex customer onboarding and serve as a strategic project leader and trusted advisor. You will manage end-to-end project management, define customer requirements, and collaborate cross-functionally to improve the implementation process. This role offers a competitive salary, comprehensive benefits, and the opportunity to make a meaningful impact in mental healthcare.

• Lead end-to-end project management for complex, high-impact customer implementations, independently determining the approach, governance, and path to go-live.
• Serve as the primary customer contact and trusted advisor during implementation, building strong relationships with senior customer stakeholders.
• Define and align customer requirements, success criteria, and tradeoffs internally and externally, ensuring cross-functional delivery by go-live.
• Demonstrated ability to influence senior internal and external stakeholders, adapt communication to different audiences, and align teams around complex customer needs without relying on formal authority
• Willingness and ability to travel as necessary, approximately 10%
• Strong analytical, listening, and executive communication skills, with the ability to identify root causes, evaluate options and tradeoffs, and translate analysis into clear recommendations.High integrity, strong organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach
• Experience creating and operationalizing cross-functional product requirements documents, standard operating procedures, playbooks, or operating models
• Advanced experience with customer relationship management and project management tools, such as Salesforce and Rocketlane, plus a track record of using data, automation, or AI to improve execution and decision-making
• Multilingual, with professional fluency in English and at least one additional language relevant to the customers this role will support
• A deep passion for transforming mental healthcare and eliminating barriers to care
• Sound judgment in ambiguous or evolving situations, with the ability to determine an approach, make timely decisions, and own outcomes across handoffs and dependencies
• Bachelor’s degree or equivalent practical experience.5+ years of experience in implementation, customer success, account management, client services, and/or client operations, including independently leading complex, cross-functional customer implementations