IT Support Engineer

Join Spring Health, a leading mental health benefit for employers. As an IT Support Engineer II, you will be a core member of our NYC-based IT team, responsible for A/V systems support, employee lifecycle management, and IT automation initiatives. You will provide white-glove support to executive leadership and serve as an escalation point for Tier I & II support. You will also develop and maintain SOPs and knowledge base articles, proactively identify recurring issues, and propose scalable process or automation improvements.

• Posséder l'expertise en matière de configuration, de maintenance et de dépannage des systèmes A/V pour garantir une expérience de réunion sans faille.
• Gérer l'ensemble du cycle de vie des employés du point de vue informatique, y compris l'intégration et la désintégration, la fourniture d'accès et la désactivation des comptes.
• Construire et maintenir des automatisations à l'aide d'outils à faible code ou sans code pour rationaliser les processus informatiques récurrents.
• Demonstrated fluency with AI tools (e.g., ChatGPT, Claude, Gemini) to increase speed, quality, and efficiency in day-to-day troubleshooting, documentation, and process improvement
• Proactive approach to project management and process improvement
• Strong working knowledge of Google Workspace, Slack, Zoom, and Atlassian products
• Proven experience supporting executive/C-suite stakeholders with tact and responsiveness
• Strong working knowledge of MacOS, Windows OS, iOS, and Android OS
• Experience managing hardware asset lifecycles, including procurement and vendor coordination
• Experience building automations using low-code/no-code tools such as Zapier, n8n, or Okta Workflows
• Hands-on experience with IAM/identity platforms such as Okta, including employee onboarding/offboarding and access reviews
• Strong working knowledge of MDM platforms (JAMF or comparable)
• 4-7+ years of experience in IT support, IT operations, or end-user support engineering
• Strong, hands-on expertise with A/V systems and conference room technology
• Basic knowledge of scripting languages (e.g., Python, Bash, PowerShell)
• Experience supporting a hybrid or multi-office environment
• Jamf 100 & Jamf 200 certifications
• Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply
• Familiarity with ITIL frameworks or formal ticketing/service management practices
• Experience in a highly regulated HIPAA environment
• Localized network support experience
• Prior experience in a fast-growth or high-ambiguity environment